At The Vape Shop (www.TheVapeShop.co.uk), we are fully committed to responsible retailing and the legal requirement to ensure that no one under the age of 18 can purchase electronic cigarette products from us. This commitment is in line with UK legislation, and as such, we have implemented stringent age verification processes that operate seamlessly in the background when you make a purchase.
Why We Verify Age
It is against UK law to sell electronic cigarettes and vape-related products to anyone under 18. To comply with this law and safeguard young people, we have adopted a thorough age verification system that ensures our customers meet the legal age requirement.
How Our Age Verification Works
When you place an order, our system automatically checks your details against trusted UK databases to verify your age. These checks are performed using the information you provided, such as your name, address, phone number, and email. We work with one of the leading age verification providers in the UK to ensure that this process is quick, accurate, and secure.
The verification process is automated and happens in real-time, so there will be no delays in most cases.
What Happens if Age Verification Fails?
Sometimes, the automated system may be unable to verify your age. This can happen due to incomplete information or discrepancies in the databases. If this occurs, your order will be referred for manual review.
In such cases, we may ask you to provide additional proof of age, such as a passport or driving license, to ensure we comply with legal requirements. If you do not wish to provide this information, we will promptly cancel and refund your order.
Privacy and Data Protection
We take your privacy very seriously. All personal data used for age verification is processed in accordance with the UK’s data protection laws, including the General Data Protection Regulation (GDPR). Our age verification provider follows strict data protection protocols and ensures your information is handled securely.
We do not retain your personal data longer than necessary and will only use it to verify your age. You can rest assured that your details will not be shared with third parties for any purpose unrelated to verifying your age. Please read our Privacy Policy for more details about how we handle your information.
Manual Age Verification
If your age verification is referred or fails, you will receive instructions on how to proceed. This may involve submitting your passport, driving license, or another form of identification for manual verification. Once verified, your order will be processed and dispatched as normal.
If you prefer to keep your identification private, we are happy to cancel and refund your order.
What to Do If You Experience Issues
If you encounter any issues with the age verification process, please contact our customer support team at 01202 309 666 or info@thevapeshop.co.uk. We are here to help ensure the process is as smooth as possible.