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The Vape Shop - UK Vape Store


Terms & Conditions

Terms and Conditions Of Site Use & Product Sale

Please read these terms and conditions ("the Terms") carefully. By entering our Website, you are deemed to have accepted our conditions of use as set out in the Terms.


Buyer means the individual, company or organisation that purchases, buys or agrees to buy the Goods from the Seller.

Consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

Goods means the products and supplies that the Buyer agrees to buy from the Seller.

Seller means

The Vape Shop, 576 Christchurch Road, Boscombe, Bournemouth, Dorset, BH14BH, England. Operated by Addictions Treatment Ltd Company Number 11161723. Registered office address: 43 Montegue Road, Bournemouth, England, BH5 2EW

Buyer means

The Customer who places an order, Via the Website, Telephone or by Letter.

Terms and Conditions means

The terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.


Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller (The Vape Shop) to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller's address at The Vape Shop, 576 Christchurch Road, Boscombe, Bournemouth, Dorset, BH14BH, England.


Our electronic cigarettes use lithium ion batteries which can be volatile if improperly used. If you purchase a battery through The Vape Shop it is your responsibility to take the following safety precautions:

1. Ensure you have purchased the correct chargers from The Vape Shop and do not use any other ecigarette charger units purchased from other outlets and vendors or use any other method of charging such as computers, iPhone plugs, car chargers.

2. Ensure you have purchased a The Vape Shop Electronic Cigarette Battery Charger Bag. Only charge your ecig batteries when they are sealed inside this safety bag.

3. Maintain a visual watch over your battery whilst charging. Never leave the battery charging unsupervised.

4. Regularly check your battery when charging for signs of overheating. If your battery shows signs of overheating unplug from the mains and place the battery outside safe from other people.

5. Do not leave your battery on charge for long periods or overnight.

6. If you think you have a faulty battery contact The Vape Shop and do not use the battery in the meantime.

7. By using one of our batteries you accept and take full responsibility for the general and known risks associated with using lithium ion batteries such as overheating and exploding which can cause fire, personal injury and property damage. Please search online for 'lithium ion battery hazards' and read the information about these hazards before you use one of The Vape Shop batteries.


1. Do not keep / store or place an electronic cigarette in a pocket or in a handbag. Only store your ecigarette in the carry case provided or safely secure in one of our lanyards, if you do not have one of these please ensure you purchase one from The Vape Shop. E cigarettes are fragile and may get damaged easily.

2. Do not leave your ecigarettes or eliquid in direct sunlight. Always store in a cool place.


Electronic cigarettes are mainly used with eliquid that may contain nicotine. Please follow these instructions:

1. Speak to your doctor before you use an electronic cigarette.

2. Do not use if you suffer from allergies, if you are pregnant, if you have heart or lung problems, if you suffer from high or low blood pressure, or before you have consulted your doctor.

3. Nicotine is addictive use only after seeking medical advice.



All our own brand eliquid is made in the UK by The Vape Shop. We DO NOT import eliquid. We use only pharmaceutical grade nicotine, the finest grade propylene glycerol, vegetable glycerol and natural flavourings. We DO NOT guarantee you will like the flavours and we DO NOT provide a return/refund policy on any of our e liquids. 



If you have any questions or concerns about whether using an electronic cigarette is right for you, we strongly recommend you discuss any questions or concerns with your doctor before use.

Talk to your doctor before using an e-liquid from The Vape Shop if any of the following apply to you:

You are in hospital because of heart disease (including heart attack, stroke and problems with your heart rate or rhythm).

If you have a stomach ulcer, duodenal ulcer, irritation or inflammation of the stomach or throat.

If you have liver or kidney problems.

You have a long-term throat disease or difficulty breathing due to bronchitis, emphysema or asthma. If you have an overactive thyroid gland or have a phaeochromocytoma (a tumour of the adrenal gland that can affect blood pressure).

You have diabetes - Nicotine may affect your blood sugar levels.

If you are pregnant or breast feeding:

We do not recommend the use of The Vape Shop e-liquid by people who are breast feeding or pregnant.

If you wish to use an electronic cigarette whilst breast feeding or pregnant, we strongly recommend you discuss this choice with your doctor prior to use.

You may experience unwanted effects as you reduce the amount of nicotine in your body, either by stopping smoking or using an electronic cigarette. These effects include:

  • Irritability or aggression

  • Increased appetite or weight gain

  • Feeling low

  • Urges to smoke (cravings)

  • Anxiety

  • Nighttime awakening or sleep disturbance

  • Restlessness

  • Lowering of heart rate

  • Poor concentration

If you are taking any medicines prescribed by your doctor on a regular basis

If you are taking any medicines and wish to use an electronic cigarette, we strongly recommend you discuss this with your doctor or pharmacist prior to use.

In particular, you should tell your doctor or pharmacist if you are taking any of the following medications:

  • Theophylline (used to treat breathing problems)

  • Clozapine (used to treat schizophrenia)

  • Ropinirole (used to treat restless legs)

Stopping smoking or cutting down slows your metabolism. Your doctor may need to change the dose of these medicines.


Many of our e-liquid products contain nicotine (EC 200-193-3). Nicotine is toxic and can cause serious harm if ingested.

The Vape Shop e-liquid is only to be used to refill e-cigarettes – follow the refill instructions for your device to ensure no accidental leakage or spillage occurs. Clean any spillage immediately with warm soapy water. If you swallow e-liquid, or spill e-liquid on your skin and feel unwell, please call NHS 111 for advice without delay.

Possible Side Effects

Using electronic cigarettes can cause side effects, although not everybody experiences them. As many of the side effects are due to the consumption of nicotine, they can also occur when you consume nicotine by smoking. 

  • Typical reported mild temporary side effects include:

  • Throat/mouth irritation

  • Gingivitis

  • Cough

  • Headache

If you are using a nicotine-containing e-liquid, it is possible to consume too much nicotine if you use your electronic cigarette too often. You may also experience these effects if you are not used to inhaling when you smoke tobacco.

These effects include:

  • Feeling faint

  • Feeling sick (nausea)

  • Headache

  • Salivation

  • Pain in your abdomen

  • Diarrhoea

  • Sweating

  • Dizziness

  • Hearing disturbance

  • Weakness

Reporting of side effects

If you experience any side effects, talk to your doctor, pharmacist or nurse. This includes any possible side effects not listed in this booklet.

You can help to make sure that electronic cigarette products remain as safe as possible by reporting any unwanted side effects via the internet at Alternatively, you can call Freephone 0808 100 3352 (available from 10 a.m. to 2 p.m. Mondays to Fridays) or fill in a paper form available from your local pharmacy.

National Poison Centre contact number: 111

Addictiveness and toxicity

This product may contain nicotine which is a highly addictive substance. However, considering the intended use and the toxicological profiles of the ingredients, this product is not likely to cause any hazardous health effects in the majority of consumers when used as directed.

E-Cigarettes and Children

Always keep your e-liquid by The Vape Shop out of sight and reach of children and dispose of it carefully.

The Vape Shop e-liquid containers have a number of small components which may pose a choking hazard if a child attempts to ingest them.

Nicotine can be very dangerous to small children and can sometimes be fatal. Nicotine ingestion by a child may cause severe poisoning.

If your child accidentally uses, sucks on, or chews on a component which contains e-liquid, you should take them to your nearest accident and emergency department immediately.

If your child has accidentally ingested or has come into contact with any e-liquid, you should take them to your nearest accident and emergency department. Ensure that you take the e-liquid packaging and information booklet with you if possible.


We offer a warranty on all our products from date of purchase subject to these terms. Please see below for specific product warranties.

a) Batteries = 1 month warranty

b) Clearomizers | Atomisers = 2 weeks warranty

c) Chargers = 1 month warranty

d) E Liquid = No Refund / No Return

The warranty/guarantee offered by The Vape Shop covers FAULTY products only - WE DO NOT GUARANTEE YOU WILL LIKE THE PRODUCTS OR ELIQUID. We only guarantee that they will work according to specification. If a product is returned in a damaged condition which it was not sold in then the warranty will be invalid (we do NOT cover items of any starter kit or single purchased items that have become damaged or broken after delivery).

The warranty for faulty items covers replacement - repairing and in extreme cases a refund may be granted.

To Claim Under the Warranty / Guarantee

a) First return all faulty products by post.

b) Provide receipt of purchase

c) Provide return address

Once We Have Received Your Items We Will Then:

1. We will test items – if items are found to work as specified sale description no refund will be given and items returned to you.

2.  If items are found to not work as specified in the sales description then a full refund or like-for-like swap will be offered within 1 week of The Vape Shop receiving the items.


All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days or purchase other goods to the value of the original order.

When making an order through The Vape Shop Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

Age of Consent

Goods may only be purchased by persons 18 years old and over.

If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

Price and Payment

The price of the Goods shall be that which is stipulated on the The Vape Shop Website. The price is inclusive or exclusive of VAT. The price does not include delivery charges.

The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel

Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

Delivery of eCig Products and Supplies

Goods supplied within the UK will normally be delivered within 7 (Seven) working days of acceptance of order, this timescale may be longer depending on third party delivery companies used. By accepting our terms and condistions you agree that you understand this.

Goods supplied outside the UK will normally be delivered within 15 (Fifteen) working days of acceptance of order.

The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

By accepting these terms you agree that The Vape Shop will send out your order using ‘Royal Mail Signed For’ and that it is your responsibility to check the tracking number supplied by Royal mail for your delivery.


Order Tracking / Delivery

If Royal Mail tracking or DHL Tracking states that they are in ‘process of delivering your item’ you accept that The Vape Shop has sent out your order. You also accept that The Vape Shop does not guarantee delivery timescales and that The Vape hop has no control over the operations of Royal Mail or DHL and any time scale notifications for product delivery on our website are GUIDES to delivery only.

Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

International Deliveries

If you place an order for any of our products with a delivery address outside of the United Kingdom, you accept full responsibility for the postage once it has left the UK.


As a customer, you are responsible for knowing the laws of your land. If your order is suspected as being classed as prohibited or dangerous, when shipped out to your country/geographical location, any loss due to the destruction/withholding of the goods will not be compensated in any way by

By placing an order on our website for any of our products you agree that you have researched the country/geographical laws of your land and that these laws concur with the legal shipment of our products to the delivery address you have specified.

By placing an order on our website you acknowledge and agree to the above Internation Deliveries terms.


Loyalty Points Terms

All registered customers will be automatically entered into the scheme with no sign up process.

The THEVAPESHOP.CO.UK Loyalty Points program is only valid on the website, it is not valid on any other website.

The points allocated through the scheme are personal to the account holder of the THEVAPESHOP.CO.UK website account. Points cannot be transferred to any other person, account or transferred in any way.

The THEVAPESHOP.CO.UK Loyalty Points program is only intended for personal use. Points cannot be collected for use by a business. Loyalty points will be removed from Business accounts.

THEVAPESHOP.CO.UK DO NOT accept any liability for loyalty scheme accounts that have been misused by the account holder.

THEVAPESHOP.CO.UK reserve the right, at any time without notice, to end the scheme or decline any issue of membership.

THEVAPESHOP.CO.UK reserve the right to take any action we believe to be appropriate if we feel you are abusing the scheme, including withholding points previously credited to your account.

THEVAPESHOP.CO.UK reserve the right to modify our terms in any way we choose at any time. Any changes to these terms will not affect points that have already been collected.

Loyalty Points cannot be credited to guest checkout orders.

Loyalty Points are not given for E Liquid products.

You will be rewarded points for every whole £1.00 that you spend in any single transaction on applicable products excluding the cost of postage.

THEVAPESHOP.CO.UK reserve the right to amend the value of points and number of points allocated at our discretion.

Loyalty points will be cancelled or deducted should any items be returned to us or where a refund is requested.

Loyalty Points will not be awarded on any purchases made through our resellers or store outlets.

The current redemption value of points is 1 point per 1 pence. Points can only be redeemed against future orders.

Loyalty Points cannot be exchanged or redeemed for cash.

All points are valid for 90 days as long as you remain a registered customer of THEVAPESHOP.CO.UK

Rights of Seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time.

The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Cancellation and Return

The Consumer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. As the product is an oral product once used it cannot be returned unless it is faulty. Orders can be cancelled any time prior to shipping. Once shipped  the buyer can retrun them as long as it falls within 14 days of purchase and returned unopened, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price. 

Copyright Notice for Images on

All images displayed on are the exclusive property of The Vape Shop. These images are protected under UK Copyright Laws and international copyright agreements. No part of these images may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our express, written consent.

This prohibition extends to all personal and commercial uses. Unauthorized use, duplication, or copying of any images from is strictly prohibited and will be met with legal action to seek damages.

For permissions or inquiries regarding the use of images from, please contact The Vape Shop directly to request written permission.

Limitation of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

Changes To Terms

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts .