Great news The Vape Shop is ditching Royal mail and switching to DHL Next Day. After suffering a nightmare of poor service, late and lost orders, and orders arriving with just empty packets. We have finally decided to ditch what was once the best postal service. We are now setting up a new account with DHL and will utilize their Next Day delivery service with detailed tracking and customer text notification.
Royal Mail Death Knell
While we stand with postal workers receiving decent wages, unfortunately for some time now the quality of delivery service from Royal Mail has caused a headache for both our customers and ourselves. Here are a few of the issues our customers and we have faced:
- Next Day Delivery NOT being next day
- Tracking just shows it’s been received by Royal Mail (one customer’s order was two weeks in the system) but nothing else
- Package received empty (contents missing)
- Royal Mail insurance not paying for lost order amounts, too much administrative bureaucracy to claim.
- Unhelpful customer service when customers have rung in to track orders.
I could go on!
Needless to say, our shipping is our responsibility, so we have decided to ring the death knell for Royal Mail. May they rest in peace.
Long live DHL
